Most discussions of the “customer-centric organization” focus on service-oriented consumer companies such as Zappos.com and Apple®. But a disciplined customer-centric strategy can work for any company, whether business-to-consumer or business-to-business. At its heart, a customer-centric strategy isn’t about feel-good gestures. Rather, it’s a new way to view your company. Instead of an internal, operations-focused point
In today’s knowledge economy, the winners aren’t merely the smartest players, but those who have parlayed those smarts into real value for their customers. These thought leaders position themselves at the top of their fields—and top of mind among customers—by sharing knowledge their audience can actually use. “In a crowded marketplace, companies compete on the
Being able to make smart business decisions quickly and effectively is a critical leadership quality. But short of a crystal ball, what tools can midsize companies use to make sure that day-to-day decisions keep them ahead of the competition? It starts with a clear vision that informs a strategy that individuals can use in their
When you optimize your HR staff, you are optimizing your entire employee base. At many midsized companies, human resources is mired in administrative functions such as payroll, benefits, and compliance. But other companies see the value in elevating HR into a true strategic management partner, equipped to optimize the company’s most valuable asset: its employees.