B2B Strategic Content Aimed at the SMB Market

Writing & Reporting

Writing and reporting is at the heart of everything I do. I take pride in the quality of journalism and depth of research that goes into everything I create. I believe that the facts, when well presented, should speak for themselves, and that no turn of phrase, however delightful, should take precedence over clarity and accuracy.


How to Create a Customer-Centric Culture

Most discussions of the “customer-centric organization” focus on service-oriented consumer companies such as Zappos.com and Apple®. But a disciplined customer-centric strategy can work for any company, whether business-to-consumer or business-to-business. At its heart, a customer-centric strategy isn’t about feel-good gestures. Rather, it’s a new way to view your company. Instead of an internal, operations-focused point

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Become a Thought Leader

In today’s knowledge economy, the winners aren’t merely the smartest players, but those who have parlayed those smarts into real value for their customers. These thought leaders position themselves at the top of their fields—and top of mind among customers—by sharing knowledge their audience can actually use. “In a crowded marketplace, companies compete on the

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How to Make Smarter Business Decisions Quickly

Being able to make smart business decisions quickly and effectively is a critical leadership quality. But short of a crystal ball, what tools can midsize companies use to make sure that day-to-day decisions keep them ahead of the competition? It starts with a clear vision that informs a strategy that individuals can use in their

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Workforce Management: What It Is, and Why You Should Care

When you optimize your HR staff, you are optimizing your entire employee base. At many midsized companies, human resources is mired in administrative functions such as payroll, benefits, and compliance. But other companies see the value in elevating HR into a true strategic management partner, equipped to optimize the company’s most valuable asset: its employees.

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Risk Management: Secrets of the Turnaround Pros

When companies find themselves up against the ropes, they often turn to specialists who come in and make the tough decisions and critical negotiations to help them get back on their feet. But your business doesn’t have to be nearing failure to take advantage of such turnaround techniques. By tracking a few key indicators and

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